Stuck in queue
Peak load or Relax mode. Wait, refresh your history, and don’t resubmit the same job.
Domo AI · Help & fixes
DomoAI Not Working? Troubleshoot Failed Generations
Fix stuck tasks, failed renders, blocked prompts and upload errors
Most DomoAI problems come down to a few causes: busy queues, files outside the limits, prompts blocked by the content filter, or a browser issue. Use the troubleshooter below to find your fix in under a minute. If that doesn’t work, contact support with the right details.
Try these 6 quick fixes first
domoapi.com is an independent guide. For account issues, only DomoAI support can see your account.
Interactive
DomoAI troubleshooter
Pick where you’re using DomoAI and what went wrong.
1 · Where?
2 · What happened?
Task statuses
What each status means, and how long is normal
PENDING→QUEUING→PROCESSING→SUCCESSorFAILED/CANCELED
| Status | Meaning |
|---|---|
| PENDING / QUEUING | Accepted and waiting for a free slot. Longer at peak times and in Relax mode. |
| PROCESSING | Rendering now. Don’t resubmit, because that uses credits twice. |
| SUCCESS | Done. Download it; API links expire after 8 hours. |
| FAILED | Didn’t complete. Check the input, then retry once. |
| CANCELED | Stopped before finishing. |
| Job | Typical time |
|---|---|
| Image | ≈ 10 s |
| Text to video, 5 s | ≈ 2–3 min (DomoAI 2.4) |
| Text to video, 10 s | ≈ 3–5 min |
| Restyle Video | ≈ 2–5 min |
| Talking avatar, 5 s | ≈ 1 min |
| Talking avatar, 60 s | Up to 10–15 min at peak |
Times from DomoAI’s product pages and help center. If a job runs far past these times, see “Stuck in queue” in the troubleshooter.
Common problems
The 8 most common issues at a glance
Generation failed
Usually the input: a file over the limit, an unsupported format, a hidden face, or too long a clip.
Prompt or upload blocked
The content filter flagged it. Remove anything sexual, violent or showing real people without consent.
Upload won’t work
Check the format and size: videos up to 50 MB, audio up to 80 MB.
Result looks wrong
Flicker, warped faces or an ignored prompt. Usually the source or the wording.
Quality tips →Can’t log in
Pop-ups blocked, a wrong sign-in method, or cookies off.
Login help →Credits missing
Monthly credits reset at renewal, or you’re signed in to a different account.
Watermark still there
Free outputs are watermarked. Re-download after upgrading, or re-render on the paid plan.
Upload limits
Files outside these limits often fail
Collected from DomoAI’s tool pages, help center and API docs (October 2026). Limits can differ by model, so the tool’s own message is the final word.
| Tool | Formats | Size | Length |
|---|---|---|---|
| Restyle / Video to Video | MP4, MOV, AVI | Up to 50 MB | 10 s per generation (up to 30 s on the Restyle page) |
| Image to Video | JPG, JPEG, PNG | High resolution | Up to 10 s |
| Hug & kiss templates | JPG, PNG | Over 300 px, up to 10 MB | Up to 10 s |
| Talking Avatar audio | MP3, WAV, M4A | Up to 80 MB | Up to 60 s (Pro) |
| Text to Video | Text prompt | — | 5–10 s (2.4) · 4–15 s (Seedance 2.0) |
| Omni Reference | Images, video, audio | 30 / 10 / 10 files | Clips 2–30 s each, 30 s total per type |
| API | JSON request | Prompt up to 2,000 chars | 1–10 s (1–60 s for avatar) |
Why prompts and uploads get blocked
DomoAI uses automated systems and human review. Under its Trust & Safety rules, these are not allowed:
- Sexually explicit content, non-consensual intimate imagery or deepfake nudity
- Anything involving minors in a sexual or exploitative way
- Graphic violence, gore, terrorism or animal abuse
- Real people without their permission, or impersonation
- Hateful content against protected groups, or self-harm
What to do if you’re blocked
- Reword the prompt to remove anything that could be read as violating
- Use characters you own instead of real people or celebrities
- Crop out anything sensitive in the uploaded image
- If you believe it’s a mistake, contact support with the prompt
Account suspended? You can appeal within 14 days. If the appeal is denied, the subscription is canceled and unused credits aren’t refunded.
For developers
Integration guide →Domo API errors and what to do
| Response | Meaning | Retry? | Fix |
|---|---|---|---|
401 | Bad or revoked key | No | Check the key and the Authorization: Bearer header |
402 | Out of credits | No | Top up API credits; pause your queue |
403 | Organization banned (code 4002) | No | Stop requests and contact DomoAI support |
422 | Invalid request | No | Fix the input: seconds 1–10 (1–60 avatar), prompt ≤ 2,000 chars |
429 / 5xx / timeout | Temporary problem | Yes | Retry with exponential backoff (1 s, 2 s, 4 s…) |
FAILED | Generation didn’t complete | Maybe | Log it, adjust the input, retry once, then report |
| Expired video link | Output URLs last 8 hours | — | Download on SUCCESS and store it yourself |
Credits
- Monthly credits reset at renewal and don’t roll over
- Extra (paid) credits never expire and are used last
- Credits seem gone? Check you’re signed in with the same method as before
- The exact cost shows on the Generate button. Check it before long renders
- Charged for a failed job? Contact support with the time, tool and task details
Refunds
From DomoAI’s refund policy:
- Monthly plans: full refund only if no service or credits were used
- Yearly plans: full refund with no usage; used in the first month, one month’s standard rate is deducted
- After the first month with usage, no refund
- Request by email with your Domo UID; processing takes a few business days
Still stuck?
Contact DomoAI support the right way
Fill in the details and copy a clear message. Complete reports get answered faster. Never include your password.
Your message
Also try the official DomoAI Discord for known outages. Your text stays in your browser until you send it.
Why is DomoAI not working?
The most common causes are busy queues at peak times, files outside the upload limits, prompts or uploads blocked by the content filter, running out of credits, or a browser blocking pop-ups or cookies. Refresh, check your task history and credits, and try a private window.
Why is my DomoAI generation stuck?
It’s usually waiting in a busy queue, especially in Relax mode or for long renders. A 60-second talking avatar can take 10–15 minutes at peak times. Wait, refresh your history, and don’t resubmit the same job, because that can use credits twice.
Why did my generation fail?
Usually because of the input: a file over the limit (videos 50 MB, audio 80 MB), an unsupported format, a clip that’s too long, a hidden or tiny face, or a prompt the filter blocked. Fix the input and retry once before contacting support.
Do I get credits back for a failed generation?
DomoAI’s public policies don’t say whether credits are returned automatically for failed jobs. Check your balance, and if credits were deducted for a failed task, contact support@domoai.app with the time, tool and task details.
Why was my prompt blocked?
DomoAI blocks sexually explicit content, anything sexualizing minors, graphic violence, hateful content, self-harm, and real people shown without permission. Reword the prompt or use characters you own.
Can I get a refund from DomoAI?
Monthly plans get a full refund only if no service or credits were used. Yearly plans get a full refund with no usage; if used in the first month, one month’s standard rate is deducted, and after that there’s no refund. Email support with your Domo UID.
My API video link stopped working. Why?
Output URLs from the Domo API expire after 8 hours. Download each video when the task reaches SUCCESS and store it in your own storage.
How do I contact DomoAI support?
Email support@domoai.app with your Domo UID, the tool, the time it happened, any task ID, and a short description. You can also check the official Discord server for outage updates. Never share your password.
Fixed? Get back to creating.
Most issues are a quick setting or file change away.